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Health Quality and Safety Commission

Patient experience survey results are publicly available through interactive data explorers. Health providers participating in the survey can access their local results through a secure online portal. If your practice team has opted into the quarterly National Adult Primary Care Patient Experience Survey and you wish to see your practice’s results, please refer to your ...

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Posted: September 6, 2024Category:

Effective Phone scripting for Call Handlers

Effective scripting for opening questions on the phone can help establish a positive interaction and gather essential information quickly. Here are some examples.

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Posted: August 12, 2024Category:

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