Innovate Change Leaders in Models of Care
Modernising models of care that are fit for the future
Supporting leaders across the sector to enhance knowledge and capability with effective primary and community healthcare change management.
Our vision is to foster health and hauora equity for all
Supporting primary and community care providers across Aotearoa through collaboration, innovation, and shared learning.
2025–2027 Strategy
Our Core Objectives
We achieve our vision by focusing our mahi on four interconnected workstreams including models of care, education, collaboration and consultancy. These workstreams align with our 2025-2027 strategic plan and objectives for the Collaborative. Together with our members, partners and the primary and community healthcare sector we aim to deliver sustainable quality improvement, excellence in service delivery and enable equity across the sector.
Educate and Share
Knowledge & Capacity
Building sector-wide knowledge through workshops, webinars, online learning modules, peer groups and our comprehensive resource library.
Collaboration
Across the primary and community healthcare sector
Broadening membership, partnerships and connections with the sector to support providers on their model of care and quality improvement journey.
Consultancy & Research
The Collaborative provides sector consultancy and evaluation services
Providing specific support, surge capacity, foundation standard assessments and CQI and equity module support.
Our Reach Across Aotearoa
Connecting healthcare communities from Te Tai Tokerau to Murihiku
- Members
- 15+
- Members
- PHOs and organisations
- Practices
- 300+
- Practices
- Implementing models of care
- Resources
- 300+
- Resources
- Toolkits and sessions
- Regions
- 16
- Regions
- Across Aotearoa
Resource Library
Popular Resources
Featured
Document
quality-standards
Practice Manager Manual 2025
Collaborative Aotearoa and Practice Managers & Administrators of NZ (PMAANZ) would like to acknowledge WellSouth for providing their template to allow our organisations to expand and develop further a wonderful resource. This manual template is a baseline and provides national level information and contacts that are valid for all practices in Aotearoa. It requires practice managers to research and add their practice, regional and PHO specific information. This is not a complete standing operating procedure document, and detailed or sensitive operating processes should sit outside of this manual.
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Featured
Guide
pou-ora-pillars-of-health
Pou Ora Pillars of Health
View the new Pou Ora | Pillars of Health is a model of care designed by Collaborative Aotearoa. The model is based on the foundation of Health Care Home and supports accessible, sustainable and equitable healthcare services.
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Featured
Tool
digital-health-technology
AI Privacy Impact Assessment (PIA) Template
Collaborative Aotearoa we have developed an AI Privacy Impact Assessment Template. I hope these this resource template is helpful to you and your team.
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Featured
Document
health-care-home
Enhanced Health Care Home Model of Care Booklet
The Enhanced Model of Care encompasses 38 characteristics, establishes a whānau-centric approach which enables primary care to deliver a better patient and staff experience, an improved quality of care and provide greater sustainability Work to develop this version of the MoC requirements takes place as primary care embarks on a ‘new normal’ taking on board the learning from our experiences of the COVID-19 pandemic.
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Featured
Toolkit
pou-ora-pillars-of-health
Clinical Triage Pou Ora Toolkit
This toolkit builds on the existing Health Care Home Clinical Triage Resource that many practice teams may already be familiar with. It introduces additional tools, including new videos and resources, to help teams implement clinical triage more effectively and meet the evolving demands of modern general practice.
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Featured
Guide
digital-health-technology
Heidi Health AI Privacy Impact Assessment (PIA)
Completed Privacy Impact Assessment
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Our Foundation
Guided by Our Values
Our mahi is grounded in te ao Māori principles that guide how we work with whānau and communities. These values shape everything we do – from how we collaborate to how we care.
Manaakitanga
Acknowledging the mana of each party to create an environment of respect for different perspectives.
Whakapono
Trust in doing the right things to ensure high quality systems and quality care.
Kaitiakitanga
Duty of care as a custodian with best interests of patient, whānau and staff at heart.
Poipoia
Empathy and nurturing the provision of quality care for whānau.
Pūkengatanga
Expected level of expertise and obligation to do the best for patients and whānau.
Oritetanga
All whānau experience the same excellent health outcomes regardless of situation.
Join Our Community
Become a Member
Join 100+ organisations sharing practical resources, peer support, and education to drive quality improvement across primary care in Aotearoa.