7.1 Same day access and appointment systems Overview

Overview on same day access and appointment systems. This element of the Health Care Home model ensures that patients can access timely care during regular business hours, including same-day appointments when clinically appropriate. By streamlining appointment systems and prioritising planned care, practices can proactively manage patient needs, reduce delays, and improve health outcomes. This domain ...

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Posted: May 5, 2025Category:

Modernising HCH MoC – Case Study – Feilding Health Care

Feilding Health Care is in the largest town in the Manawatū district, situated 20km from Palmerston North.  The practice provides services to the wider Manawatū area, with an enrolled population of 21,000 people. Feilding Health Care (FHC) has embraced the Health Care Home (HCH) model of care as an early adopter, providing integrated primary health ...

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Posted: March 7, 2025Category:

Modernising the HCH Model of Care – Case Study at Feilding Health Care

Feilding Health Care (FHC) has embraced the Health Care Home (HCH) model, providing integrated primary health care services to their community. Their journey includes various arms of continuous improvement, including managing demand through triage and use of the extended care team. Their HCH model has been instrumental in training, retaining, and supporting medical staff, offering ...

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Posted: February 28, 2025Category:

Health Care Home Call Management Toolkit

Credit: Te Awaikairangi Health Network and Cosine Primary Health Organisation. This guide is intended to support General Practices and provide Call Management standards which benefits both practice and their patients/callers.

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Posted: August 12, 2020Category:

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