Introduction to Kia Kotahi Partnership in Design (KKPiD)
An introduction guide to co-design model Kia Kotahi Partnership in Design. Credit: Canterbury Clinical Network
Kia Kotahi Partnership In Design Implementation table
Download this table on how to implement the 6 steps of the Kia Kotahi Partnership In Design framework.
From Patient Experience Survey to PDSA
From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement. Te Tāhū Hauora Health Quality & Safety Commission Workbook 2023.
Patient Partnership Framework Maturity Matrix
This Patient Partnership framework, developed by Tū Ora Compass Health, helps practice teams identify their position within the Patient Partnership maturity matrix and pinpoint areas for improvement.
Effective Phone scripting for Call Handlers
Effective scripting for opening questions on the phone can help establish a positive interaction and gather essential information quickly. Here are some examples.