1.1 Lean Overview Introduction

EQIP (Excellence and Quality in Practice) Programme Overview. Pinnacle Health Care Home Continuous Improvement

Credit: Pinnacle Health Network

1.1 Practice Sustainability Guidance Document

A resource for General Practice teams to understand the importance of Practice sustainability. It emphasises the use of structured methodologies to continuously enhance quality and minimise waste in general practices.

1.1 Practice sustainability Overview

14.2 Fully functional patient portal overview

Overview on fully functional patient portal.

A fully functional patient portal is a vital component of the Routine and Preventative Care domain within the Health Care Home model of care. See why.

19.1 Third Next Available Appointment (TNAA) Calculating Template

Download this easy-to-use calculator to work out the average Third Next Available Appointment (TNAA) for your practice.

19.2 Extended Hours Overview

Overview and Benefits of Implementing Extended Hours (outside the hours of 8am - 5pm Mon to Fri) for Bookable Routine Appointments.

19.2 Extended Hours Survey Example

This is an example of a survey that teams can use to ask their patient community which hours they would prefer for extended routine bookable appointments (excluding acute or after-hours care)

2.1 Continuous Improvement Toolkit – Visual Board

WellSouth's overview on Visual Board. To help teams understand the purpose what information should be displayed and the benefits to the practice of displaying this information.

2.1 Continuous quality improvement overview

2.1 Continuous Quality Improvement Overview

An overview and benefits of implementing Quality Continuous Quality Improvement.

3.1 Front Desk Staff In person and Hands-free Overview

Health Care Home Model of Care characteristic Overview

3.1 Reception in person and call free overview

4.1 Workflow overview

4.2 Consult drawers – Examples

4.2 Standardisation in General Practice Overview

An overview and benefits of implementing Standardisation.

4.2 Standardisation overview

4.2 Stock Trolly – Examples

4.3 Facility infrastructure overview

50+ Intro Tips for Using ChatGPT or your favorite AI chatbot

Unlock the power of ChatGPT (or your favourite AI chatbot) to radically increase your productivity and efficiency levels.

Ten Past Tomorrow - AI for New Zealand Business Leaders

7.1 Same day access and appointment systems Overview

Overview on same day access and appointment systems.

This element of the Health Care Home model ensures that patients can access timely care during regular business hours, including same-day appointments when clinically appropriate. By streamlining appointment systems and prioritising planned care, practices can proactively manage patient needs, reduce delays, and improve health outcomes. This domain supports a responsive, efficient, and patient-centred approach to care delivery.

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