A guidance document for practices. The components in this Clinical Triage guidance provide a comprehensive understanding of clinical triage in a primary care setting for providers involved in the process, contributing to the delivery of effective and timely patient care.

Credit: Te Awaikairangi Health Network and Cosine Primary Health Organisation.

This guide is intended to support General Practices and provide Call Management standards which benefits both practice and their patients/callers.

In the UK, many practices and staff have explored alternative ways of managing patients to address the increasing workload while meeting government and societal expectations and maintaining safe, high-quality care. Consider this 2015 research on the clinical and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial).