A guidance document for practices. The components in this Clinical Triage guidance provide a comprehensive understanding of clinical triage in a primary care setting for providers involved in the process, contributing to the delivery of effective and timely patient care.
Feilding Health Care is in the largest town in the Manawatū district, situated 20km from Palmerston North. The practice provides services to the wider Manawatū area, with an enrolled population of 21,000 people.
Feilding Health Care (FHC) has embraced the Health Care Home (HCH) model of care as an early adopter, providing integrated primary health care services to their community.
Their approach includes extended care teams; continuous improvement methodology and culture; and tackling triage approaches to improve both patient/whānau and workforce experiences.
Feilding Health Care (FHC) has embraced the Health Care Home (HCH) model, providing integrated primary health care services to their community. Their journey includes various arms of continuous improvement, including managing demand through triage and use of the extended care team.
Their HCH model has been instrumental in training, retaining, and supporting medical staff, offering them flexibility and variety in their careers, which has proven attractive to both new and seasoned healthcare professionals.
In the UK, many practices and staff have explored alternative ways of managing patients to address the increasing workload while meeting government and societal expectations and maintaining safe, high-quality care. Consider this 2015 research on the clinical and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial).
