Note - The resource library is in the process of being revamped, if you cannot find a resource please view the Health Care Home Library here
Effective Phone scripting for Call Handlers
Effective scripting for opening questions on the phone can help establish a positive interaction and gather essential information quickly. Here are some examples.
From Patient Experience Survey to PDSA
From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement.
Te Tāhū Hauora Health Quality & Safety Commission Workbook 2023.
Patient Partnership Framework Maturity Matrix
This Patient Partnership framework, developed by Tū Ora Compass Health, helps practice teams identify their position within the Patient Partnership maturity matrix and pinpoint areas for improvement.
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