3.1 Reception in person and call free overview

4.1 Workflow overview

4.2 Consult drawers – Examples

4.2 Standardisation in General Practice Overview

An overview and benefits of implementing Standardisation.

4.2 Standardisation overview

4.2 Stock Trolly – Examples

4.3 Facility infrastructure overview

5.1 Practice Layout overview

An overview of the benefits of implementing good practice payout.

50+ Intro Tips for Using ChatGPT or your favorite AI chatbot

Unlock the power of ChatGPT (or your favourite AI chatbot) to radically increase your productivity and efficiency levels.

Ten Past Tomorrow - AI for New Zealand Business Leaders

6.1 Workforce training overview

An overview of the benefits of implementing effective workforce training.

7.1 Same day access and appointment systems Overview

Overview on same day access and appointment systems.

This element of the Health Care Home model ensures that patients can access timely care during regular business hours, including same-day appointments when clinically appropriate. By streamlining appointment systems and prioritising planned care, practices can proactively manage patient needs, reduce delays, and improve health outcomes. This domain supports a responsive, efficient, and patient-centred approach to care delivery.

7.2 Access to care during business hours Overview

Overview on Access to care during business hours.

Access to Care During Business Hours is a key element within the Urgent and Unplanned Care domain of the Health Care Home model of care. It focuses on ensuring patients can easily access timely care during standard practice hours, reducing unnecessary pressure on after-hours and emergency services. By offering same-day appointments, triage systems, and efficient care pathways, practices can better respond to urgent needs and improve overall patient experience and outcomes.

7.3 Practice wait times overview

Overview on practice wait times.

Practice Wait Times is a key element within the Urgent and Unplanned Care domain of the Health Care Home model of care. This element focuses on monitoring and improving how quickly patients can access care when needed. By regularly reviewing wait times, practices can identify barriers, enhance responsiveness, and ensure timely access to care—especially for patients with urgent or unplanned health needs.

7.4 Clinical phone triage overview

Overview on Clinical phone triage.

Clinical triage is a key element of the Urgent and Unplanned Care domain in the Health Care Home model. It enables timely, efficient assessment—often by phone or digital means—to prioritise care by urgency, reduce unnecessary appointments, and improve access to same-day care, helping practices manage workload and patient flow more effectively.

Acute Asthma in Adults Standing Order Template

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

Acute Chest Pain Standing Order Template

This standing order template should be customised to fit the specific needs and circumstances of your practice

ADKAR awareness e-Book

How to effectively build Awareness for Change.

Adult Cardiac Arrest Standing Order Template

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Paramedics in Primary Care Working Group

Advance Care Planning

Advance care planning is a process of thinking and talking about patients values and goals and what their preferences are for current and future health care. It helps the patient to understand what the future might hold, and say what health care they would or would not want, including end-of-life care. 

AI in Primary Care Working Group Resource

A collaborative group of people from across multiple primary care organisations, supported by IT experts CIO Studio, are working together to support the evolution of AI in primary care.

AI in primary care working group 

Sign up for Collaborative news

Simply add your name and email address to receive updates from Collaborative Aotearoa