How to carry out a video consultation.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

Slides developed by researchers from Te Pūnaha Matatini.

Te Pūnaha Matatini is the Aotearoa New Zealand Centre of Research Excellence for complex systems. Funded by the Tertiary Education Commission and hosted by the University of Auckland. They bring together researchers from tertiary institutions, government institutes, private sector organisations and marae communities from throughout Aotearoa New Zealand.

February 2025

Effective scripting for opening questions on the phone can help establish a positive interaction and gather essential information quickly. Here are some examples.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

Jeffrey M. Hiatt - The complete guide to surviving and thriving during organizational change.
Prosci Learning Center Publications: www.Prosci.com

The Enhanced Model of Care encompasses 38 characteristics, establishes a whānau-centric approach which enables primary care to deliver a better patient and staff experience, an improved quality of care and provide greater sustainability

Work to develop this version of the MoC requirements takes place as primary care embarks on a ‘new normal’ taking on board the learning from our experiences of the COVID-19 pandemic.

Example of Consult Drawers in a general practice setting

General practice stock trolly - example of Standardisation.

EOI Form - CLEAR 04Nov2024

Overview and Benefits of Implementing Extended Hours (outside the hours of 8am - 5pm Mon to Fri) for Bookable Routine Appointments.

From PES to PDSA – Workbook: Using adult hospital inpatient experience survey data for quality improvement.

Te Tāhū Hauora Health Quality & Safety Commission Workbook 2023.

Health Care Home Model of Care characteristic Overview

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: PSNZ and Paramedic Working Group

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.