Jess Morgan-French and Roshan Fernado presented at the 2024 Practice Managers and Administrators Association of New Zealand. Check out the presentation.

This is a tool created to support patients with communicating their personal priorities and can be a useful tool for starting care planning discussions.

The purpose of Workshop One was to reflect on the current state of the primary care model in Aotearoa; specifically, the General Practice model: identify what’s working well and what could be improved. Read this play-back document on workshop one, where the team took initial steps to review and reimagine our primary care model to better support whānau and kaimahi across Aotearoa.

The purpose of Workshop Two was to Review and Reimagine our primary care model by scaffolding activities that would inspire critical evaluation of Health Care Home (HCH) and open opportunities to explore wildcard ideas. Read this play-back document on workshop two.

The purpose of Workshop Two was to Review and Reimagine our primary care model by scaffolding activities that would inspire critical evaluation of Health Care Home (HCH) and open opportunities to explore wildcard ideas. Read this play-back document on workshop three.

Overview of the Collective Action with Communities approach.  This compliments the online learning modules.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Paramedic Working Group

Conference Accommodation

Banquet Dinner Invitation

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Startford Health Centre

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

How to carry out a video consultation.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

Slides developed by researchers from Te Pūnaha Matatini.

Te Pūnaha Matatini is the Aotearoa New Zealand Centre of Research Excellence for complex systems. Funded by the Tertiary Education Commission and hosted by the University of Auckland. They bring together researchers from tertiary institutions, government institutes, private sector organisations and marae communities from throughout Aotearoa New Zealand.

February 2025

Effective scripting for opening questions on the phone can help establish a positive interaction and gather essential information quickly. Here are some examples.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

Jeffrey M. Hiatt - The complete guide to surviving and thriving during organizational change.
Prosci Learning Center Publications: www.Prosci.com

The Enhanced Model of Care encompasses 38 characteristics, establishes a whānau-centric approach which enables primary care to deliver a better patient and staff experience, an improved quality of care and provide greater sustainability

Work to develop this version of the MoC requirements takes place as primary care embarks on a ‘new normal’ taking on board the learning from our experiences of the COVID-19 pandemic.