*Draft out for consultation*

The recommended codes outlined in this document are provisional and will be continuously reviewed in collaboration with key stakeholders, including Collaborative Aotearoa member PHOs, the New Zealand Telehealth Forum, the Research, Audit and Evaluation (RAE) group, and Data Standards (DS).

Last update: 04 March 2025

Guidance Standardised Telehealth codes Draft 2.1

In the UK, many practices and staff have explored alternative ways of managing patients to address the increasing workload while meeting government and societal expectations and maintaining safe, high-quality care. Consider this 2015 research on the clinical and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial).

Rongoā Māori: Partnering towards healthy and thriving communities GP24 Presentation Slides
Jolie Davis -Founder, Manawa Ora
Carrie Henderson - GM Services, Te Awakairangi Health Network

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This position statement focuses on specialist GP telehealth consultations, through phone, video, or secure messaging. It was first published in November 2022 and updated in March 2024.

 Health equity is a journey. completing the RNZCGP  Te Mana Taurite module is one way which maps a way for practice teams to work together, and with their communities, towards a more equitable future for Aotearoa. Visit their website here.

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

This guide is designed to support general practice teams in Aotearoa to confidently plan and deliver Shared Medical Appointments (SMAs). It outlines the purpose, benefits, roles, and practical setup required to run effective group consultations that are equity-focused, culturally responsive, and aligned with national health priorities. Whether you’re running your first session or refining your approach, this resource provides a clear roadmap for success.

See an example of patient Feeback form that can be used to capture patient feedback during and post SMA session

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Shared Medical Appointments (a.k.a. Group Visits) Facilitator Training Workshop

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Shared Medical Appointments (a.k.a. Group Visits) Facilitator Training Workshop

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Shared Medical Appointments (a.k.a. Group Visits) Facilitator Training Workshop

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Shared Medical Appointments (a.k.a. Group Visits) Facilitator Training Workshop

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.

A Remote Patient Monitoring Guidelines (RPM) guide for healthcare service providers, planners and suppliers. RPM, also termed telemonitoring and remote home monitoring (RHM), is a healthcare delivery
modality that involves the use of information technology to monitor patients at a distance.

Video on the 4 Key Cs you need to make your Video or Telehealth Consultations Run Smoothly.

Credit: ProCare

Watch this video to find out more about what you will need and what to expect for a video appointment using an interpreter.

Credit: Te Whatu Ora - Waitematā

A video for patients what to expect during a video appointment and how to make yourself comfortable

Credit: Te Whatu Ora - Waitematā

Video on why Telehealth is a good idea

Credit: Te Whatu Ora - Waitematā

This standing order template should be customised to fit the specific needs and circumstances of your practice.

Credit: Southern Health Pathways and Dr Anu Shinnamon.