In the UK, many practices and staff have explored alternative ways of managing patients to address the increasing workload while meeting government and societal expectations and maintaining safe, high-quality care. Consider this 2015 research on the clinical and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial).

Rongoā Māori: Partnering towards healthy and thriving communities GP24 Presentation Slides
Jolie Davis -Founder, Manawa Ora
Carrie Henderson - GM Services, Te Awakairangi Health Network

This guide is designed to support general practice teams in Aotearoa to confidently plan and deliver Shared Medical Appointments (SMAs). It outlines the purpose, benefits, roles, and practical setup required to run effective group consultations that are equity-focused, culturally responsive, and aligned with national health priorities. Whether you’re running your first session or refining your approach, this resource provides a clear roadmap for success.

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Shared Medical Appointments (a.k.a. Group Visits) Facilitator Training Workshop

Video on the 4 Key Cs you need to make your Video or Telehealth Consultations Run Smoothly.

Credit: ProCare

Watch this video to find out more about what you will need and what to expect for a video appointment using an interpreter.

Credit: Te Whatu Ora - Waitematā

A video for patients what to expect during a video appointment and how to make yourself comfortable

Credit: Te Whatu Ora - Waitematā

Video on why Telehealth is a good idea

Credit: Te Whatu Ora - Waitematā

Understand key benefits measuring "Third Next Available Appointment" (TNAA) - a metric used in general practice to gauge access to care.

A research paper on measuring doctor (routine only) appointment availability in Northland general practice.

Credit: Otara family and christian health centre and ProCare.

This resource has been created to support general practices understand the value of health coaching within general practice.  

The concept of health coaching in general practice continues to grow and we need to support our coaches to continue to make a big impact on patients within our general practices.

Watch this short video on The PDSA cycle 101.