1.1 Practice Sustainability Guidance Document

A resource for General Practice teams to understand the importance of Practice sustainability. It emphasises the use of structured methodologies to continuously enhance quality and minimise waste in general practices.

19.1 Third Next Available Appointment (TNAA) Calculating Template

Download this easy-to-use calculator to work out the average Third Next Available Appointment (TNAA) for your practice.

19.2 Extended Hours Overview

Overview and Benefits of Implementing Extended Hours (outside the hours of 8am - 5pm Mon to Fri) for Bookable Routine Appointments.

2.1 Continuous Quality Improvement Overview

An overview and benefits of implementing Quality Continuous Quality Improvement.

3.1 Front Desk Staff In person and Hands-free Overview

Health Care Home Model of Care characteristic Overview

4.2 Standardisation in General Practice Overview

An overview and benefits of implementing Standardisation.

Advance Care Planning

Advance care planning is a process of thinking and talking about patients values and goals and what their preferences are for current and future health care. It helps the patient to understand what the future might hold, and say what health care they would or would not want, including end-of-life care. 

AI in Primary Care Working Group Resource

A collaborative group of people from across multiple primary care organisations, supported by IT experts CIO Studio, are working together to support the evolution of AI in primary care.

AI in primary care working group 

AI Poster Template

Feel free to use this generic AI poster as a template. You can customise it to suit your needs and ensure whānau are well-informed about the use of AI within your organisation.

AI Scribing for Healthcare Seminar Slides 30 Oct 2024

Presentation from AI in Primary Care Webinar session 1

Dr Chris Paton, BMBS BMedSci MBA FBCS

An Approach to Patient Stratification

An Approach to Patient Stratification (2024)

Building Blocks of Health Care Home Booklet

This short booklet gives a basic introduction to the model of care, which has now been adopted to underpin change and improvement in many general practices all over Aotearoa.

The Building Blocks narrows down to the 12 key characteristics (out of the 38 characteristics of the Enhance Model of Care) for practices starting out on their journey. The models flexible and adaptive, practices are encouraged to choose the aspects that for the needs of its community/whānau. Want to know more? Download the building blocks of Health Care Home which details 12 characteristics to focus on when you start your journey

Care Planning in General Practice

A comprehensive guide for general practices to providing proactive care to high-risk/high needs patients.

Clinical Assistant Delegation Policy and Policy Framework 2024

Credit Tū Ora Compass Health

The purpose of this resource is to guide the Clinical Assistant within Primary Care working under the delegation of a General Practitioner or Nurse Practitioner.
Please note – all practices utilising this resource need to ensure that the recommended actions have been reviewed and agreed upon within the practice context or updated to a practice specific version under the guidance of practice clinical governance/leadership.
This has been written with Wellington based laboratory limits and 3D Health Pathways recommendations and was last fully reviewed in November 2023.

Clinical Triage Resource Toolkit

7.4 Clinical Triage Guidance Resource Toolkit Edit version 2025

A guidance document for practices. The components in this Clinical Triage guidance provide a comprehensive understanding of clinical triage in a primary care setting for providers involved in the process, contributing to the delivery of effective and timely patient care.

Last updated: April 2025

Collaborative Aotearoa Wellbeing Wheel

This is a tool created to support patients with communicating their personal priorities and can be a useful tool for starting care planning discussions.

Collaborative Aotearoa Workshop 1 – Playback

The purpose of Workshop One was to reflect on the current state of the primary care model in Aotearoa; specifically, the General Practice model: identify what’s working well and what could be improved. Read this play-back document on workshop one, where the team took initial steps to review and reimagine our primary care model to better support whānau and kaimahi across Aotearoa.

Collaborative Aotearoa Workshop 2 – Playback

The purpose of Workshop Two was to Review and Reimagine our primary care model by scaffolding activities that would inspire critical evaluation of Health Care Home (HCH) and open opportunities to explore wildcard ideas. Read this play-back document on workshop two.

Collaborative Aotearoa Workshop 3 – Playback

The purpose of Workshop Two was to Review and Reimagine our primary care model by scaffolding activities that would inspire critical evaluation of Health Care Home (HCH) and open opportunities to explore wildcard ideas. Read this play-back document on workshop three.

Doxy.me guide to video consults

How to carry out a video consultation.

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