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Webinar 3 Getting the most from Heidi’s feature
This is Webinar 3 of 4: Heidi in Practice series. Dr Karl Cole and Hendrix Health joins us on using bilingual (English–te reo Māori) functionality in AI scribing tools to support culturally responsive, accurate documentation. Advanced features and user-driven insights for getting the most from AI scribing tools.
Webinar Practice vs Provider: Navigating the shift in patient enrolments in Aotearoa
Should patients/whānau be enrolled with a practice (the organisation/team) or with an individual provider (a specific doctor or clinician)? This session would explore both models, weigh the pros and cons, and consider change management challenges if a transition occurred. 30 September 2025
Webinar Recording: Global Perspectives on NP - led care, Lessons from Canada and Aotearoa
Watch this inspiring panel of national nurse leaders from the Nurse Practitioner Association of Ontario (Canada), Nurse Practitioner New Zealand, and Health NZ | Te Whatu Ora, and discover how Nurse Practitioner–led (NP) services are transforming access and improving health outcomes across Canada and Aotearoa New Zealand. The conversation explored the realities of NP-led models of care — the challenges, the innovations, and the practical lessons both countries are learning as they strive to strengthen equitable, community-driven healthcare. Proudly delivered in partnership with Pacific Health Service Hutt Valley (PHSHV) and Collaborative Aotearoa.
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Showing 62 of 62 resources
Webinar 1 - Heidi in Practice Optimise Your Consults with Heidi Scribes
In this webinar (1 of 4), we explore practical strategies for adapting your consultation style to get the most from an AI scribe like Heidi. Learn how to structure conversations for accurate note capture, balance natural patient interaction with AI efficiency, and hear real-world insights from clinicians already using AI in practice.
Webinar 2 Heidi in Practice: Beyond the Consult
This is webinar is 2 of 4: Heidi in Practice series featuring Hendrix Health, we explore how Heidi supports workflows beyond the consult.
Webinar 3 Getting the most from Heidi’s feature
This is Webinar 3 of 4: Heidi in Practice series. Dr Karl Cole and Hendrix Health joins us on using bilingual (English–te reo Māori) functionality in AI scribing tools to support culturally responsive, accurate documentation. Advanced features and user-driven insights for getting the most from AI scribing tools.
Webinar recording - Right Care, Right Time: Access to Acute Care
Joined by Dr Janine Bycroft, Dr Matt Wright and Dr Andrew Miller, this session explores how to activate this pillar by following the patient journey, from wellbeing at home and trusted health information, through national services and clinical triage innovations, that ensure seamless access and any door to care is the right door.
Peer Group Recording Written exposure therapy recording - HIP and Health Coach
Bruce Arroll was invited to join as a guest on the National HIP and Health Coach Hui Meeting. Dr. Bruce Arroll presented on the implementation and effectiveness of Written Exposure Therapy (WET) for treating PTSD among clients at Auckland City Mission, highlighting its accessibility for non-psychologists and the importance of proper training, with Marama and other participants clarifying that formal training is necessary before applying the methodology. The discussion addressed both the positive impact of WET in providing in-house trauma support and the challenges of client engagement, literacy barriers, and the need for supervision and sensitivity when working with trauma survivors.
Webinar Practice vs Provider: Navigating the shift in patient enrolments in Aotearoa
Should patients/whānau be enrolled with a practice (the organisation/team) or with an individual provider (a specific doctor or clinician)? This session would explore both models, weigh the pros and cons, and consider change management challenges if a transition occurred. 30 September 2025
View Video Paramedics Case Study - Rakaia Medical Centre
The healthcare landscape is evolving rapidly, with growing demands on General Practices to provide high-quality, accessible care to diverse patient populations. As part of this evolution, the integration of paramedics and ECPs into General Practice teams is emerging as a powerful strategy to enhance service delivery, improve patient outcomes, and alleviate pressures on ...
Webinar Recording: Global Perspectives on NP - led care, Lessons from Canada and Aotearoa
Watch this inspiring panel of national nurse leaders from the Nurse Practitioner Association of Ontario (Canada), Nurse Practitioner New Zealand, and Health NZ | Te Whatu Ora, and discover how Nurse Practitioner–led (NP) services are transforming access and improving health outcomes across Canada and Aotearoa New Zealand. The conversation explored the realities of NP-led models of care — the challenges, the innovations, and the practical lessons both countries are learning as they strive to strengthen equitable, community-driven healthcare. Proudly delivered in partnership with Pacific Health Service Hutt Valley (PHSHV) and Collaborative Aotearoa.
Webinar 4 Heidi in Practice: Super-user Practice Admin
This is Webinar 4 of 4: Heidi in Practice series. This session explores how to create and use custom templates, apply shortcuts and automation, and troubleshoot common issues.
Indici Quick Guide to Video Consults - Provider Instructions
Guide for health providers on setting up and conducting virtual consultations.
Calculating Third Next Available Appointment (TNAA)
This is a brief video on how to calculate a practice's third next available appointment. This can be used to measure appointment availability for both prescribing, and non-prescribing health professionals working general practice.
Webinar Recording: Rongoā Māori Partnering towards healthy & thriving Communities
Watch this webinar recording on Rongoā Māori and learn about its proven ability to improve whānau and community wellbeing, plus be inspired to explore how to support this kaupapa in your rohe. This webinar explores groundbreaking partnerships and highlights how the health care sector can give effect to Te Tiriti o Waitangi by supporting, resourcing and empowering whānau Māori to access Indigenous healing practices as an option alongside Western models of medicine. Hear also about meaningful coll...
Peer Learning Session Financial Modelling for General Practice May 2024
We’re excited to invite Chris Peck to talk through Financial Modelling for General Practice. This will be part of a toolkit of resources Collaborative Aotearoa are developing to support PHOs and their Practices.
Peer Group Session Kia Kotahi Partnership In Design July 2024
Watch this Peer group recording on how this framework is summarised as a flexible, six-step, values-based framework which ensures that community and whānau are at the centre of (re)designing equitable health and wellbeing services in a genuine, purposeful partnership. A key difference of this co-design framework from Euro-centric approaches is its foundation in values and informed by Te Tiriti o Waitangi. We want to acknowledge Canterbury Clinical Network, who identified Collaborative Aotearo...
Webinar Recording Mana Enhancing Debt Management
This recorded webinar adopts a proactive approach, focusing on preventive measures and prioritizing people's well-being. The panel for this session includes speakers with expertise in clinical and practice management, firsthand experience, and representatives from the Ministry of Social Development.
Case study Video - Rongoā Māori partnership with Primary Care
Manawa Ora & Te Awakairangi Health Network. This case study significantly enriches our existing resources in supporting Rongoā Māori to be offered alongside mainstream services in primary and community health. Jolie Davis and Carrie Henderson share their expertise and passion to empower others who are considering this opportunity to further bridge the health equity gap across Aotearoa.
Webinar - Shaping the future of Telehealth National Review, Innovations and the Roadmap Ahead
Hear from key telehealth providers as they share insights and help shape the future of healthcare. Dive into the recent National Review of Telehealth conducted by Health NZ | Te Whatu Ora, explore the latest innovations, and discuss the roadmap for what's next in Aotearoa. Please note: This presentation is not an official and final report. Health NZ is continuing to collect feedback on the review. No decisions on procurement of the National Telehealth Service will be made until December 2024 ...
Equity & Continuous Quality Improvement Initiatives Across Aotearoa
Watch this webinar recording showcasing the mahi of general practice around the motu through the Royal NZ College of General Practitioners Cornerstone Equity and CQI modules, a flexible, values-driven approach supporting general practices across Aotearoa to strengthen, teamwork, improve healthcare quality, and drive equity for Māori and all communities.
Peer Group Recording Sexual Health Discussion - Paramedic ECP
This peer group recording covers Sexual Health Training with Dr Ee-Ling (Bush Road Medical), including how to take a sexual history, common sexual health conditions encountered in general practice (noting gaps in prior training), abnormal uterine bleeding (AUB) pathways, contraception options and providing appropriate advice, available and routinely offered testing, STI guidelines and contact tracing processes, and an overview of notifiable diseases, including required processes and disclosures.
AI Template Builder Heidi Health
Webinar recording on how to build your own template using Heidi Health AI transcription tool
Video - Enhancing Primary Care Telephony
Credit: Otara family and christian health centre and ProCare.
AI in Action
Watch this recorded webinar with our colleagues from Hendrix Health and Heidi Health as they return from their roadshow across the motu! Hear reflections from their recent roadshow, insights from engaging with health professionals across Aotearoa, and a sneak peek at how AI tools like scribes are supporting clinical workflows and easing admin burdens. Whether you're AI-curious or already using digital tools, this kōrero offers practical takeaways and real-world learnings.
Symposium 2022 Future of General Practice - Hon Minister Andrew Little
The Honourable Minister of Health Andrew Little presents to the Collaborative Aotearoa Symposium 2022 on the future of general practice, with a specific locality focus.
Peer learning session Feb 2024
William Pati aka GUMZ joins us to update us on how his Pasifika expo went. Jess White from Practice Plus with an update and feedback about the new afterhours Telehealth service for patients in Rural communities.
Peer Group Recording - Dr Nick Loveridge-Easter Common Dermatology in Acute Care - Paramedics and ECP
Watch this resource featuring Dr Nick Loveridge-Easter from Coastal Medical, who joined Collaborative Aotearoa’s Paramedics Peer Group in October to present an overview of Common Dermatology in Acute Care.
Webinar Recording: Digital Solutions for Chronic and Long-Term Care Management
Watch this webinar on digital technologies to support with Long Term Care management. Approximately one in four New Zealanders lives with multiple chronic health conditions, which equates to about 1.3 million people in the country.
Video Celebrating the Mahi of Collaborative Aotearoa 2024-2025 AGM
Celebrating the Mahi of Collaborative Aotearoa July 2024 to June 2025
Peer Learning Session - Patient Portal 17 Sep 2024
Patient portals are increasingly becoming the preferred digital front door for General Practice teams across Aotearoa. This recording of September's Peer Learning session where we explore patient and whānau awareness of portals. Attendees had the opportunity to participate in live polling on key topics, followed by a showcase from our leading portal providers: Centrik, Manage My Health, Health 365, MyIndici and Vensa.
Dr Andrew Miller on clinical triage
Dr Andrew Miller shared his teams' experiences when implementing clinical triage
Symposium 2022: Effective Community Engagement - Alexandra Nicholas
Auckland based community organiser Alexandra Nicholas presents to the Collaborative Aotearoa Symposium 2022 on her mahi, and how to effectively and authentically engage with communities.
Key Enablers of Efficient Clinical Triage
Dr Kirsty Lennon on Key Enablers of Efficient Clinical Triage
What is PDSA?
Watch this short video on The PDSA cycle 101.
2024 Webinar Integrating Paramedics into General Practice
Watch this recording webinar on how Paramedics and Extended Care Paramedics bring essential skills in acute care, patient assessment, and emergency response, boosting the capacity of healthcare teams for urgent care, home visits, and complex patient needs. 20 June 2024
All for one and one for all ADKAR Change model video
Learn how ADKAR works as an “all for one, one for all” change model, and understand the consequences of skipping any step.
The Impact of Healthline on Emergency Departments in Te Manawa Taki - Webinar Handout
Read handout. NOTE: this is not a formal publication.
Resilience & Readiness Practice Continuity Lessons from Disruptive Events
Watch this webinar recording featuring expert voices from general practice who have navigated the challenges of disruptive events in Aotearoa, sharing real experiences, practical strategies for disaster-proofing practices, and key lessons learned from adversity. Discover how they built resilience and maintained business continuity.
Symposium 2022: Bringing Pae Ora to Life - Dr Dougal Thorburn
Dr Dougal Thorburn presents to the Collaborative Aotearoa Symposium 2022 on how we can bring Pae Ora to life through the upcoming health reforms. Presentation Slides - Dr Dougal Thorburn
Symposium 2022: Elevating Whānau Voice - Gary Sutcliffe, Merle Samuels, Karōria Johns
Our amazing lived experience advisors Gary Sutcliffe, Whaea Merle Samuels, and Karōria Johns, facilitated by Alexandra Nicholas, discuss the ways in which practices can uplift and whakamana whānau voice at the Collaborative Aotearoa Symposium 2022.
Peer Learning Session Jan 2024
Join us as we chat to Chria maika from Ruku Ki te ako about our new Te Tiriti learning modules. Then our Digital Health Lead shares the latest in the digital health space.
Telehealth - Using an interpreter for a video appointment
Watch this video to find out more about what you will need and what to expect for a video appointment using an interpreter. Credit: Te Whatu Ora - Waitematā
Case Study - PAs in General Practice
Watch this Case Study video - Physician Associates in General Practice, Aotearoa New Zealand
Peer Learning session Nov 2023
Join us to talk about Open notes with Jane Ayling from Cook Street health and also Patient portal comparisons with Petria, as well as a wrap up of 2023 Peer Learning sessions
ED Outcomes Healthline Webinar Slides
Slides developed by researchers from Te Pūnaha Matatini. Te Pūnaha Matatini is the Aotearoa New Zealand Centre of Research Excellence for complex systems. Funded by the Tertiary Education Commission and hosted by the University of Auckland. They bring together researchers from tertiary institutions, government institutes, private sector organisations and marae communities from throughout Aotearoa New Zealand. February 2025
Effective Telehealth Hybrid Model within Primary Care
In the rapidly evolving landscape of healthcare, integrating telehealth with traditional in-person visits is becoming increasingly crucial. This recorded webinar explores some of the best practices for developing and implementing a hybrid model that enhances continuity of care, improves accessibility, and enhances patient outcomes.
Telehealth - Why Telehealth is a good idea
Video on why Telehealth is a good idea Credit: Te Whatu Ora - Waitematā
Symposium 2022 - Leadership at the Grassroots - Helmut Modlik
Helmut Modlik (Te Rūnanga o Toa Rangatira) presents on how to deliver genuine change through leading from the grassroots, and gives his thoughts on what's required for the health sector to thrive with the upcoming health reforms.
Telehealth - The 4 C's (Opening a Video Consultation)
Video on the 4 Key Cs you need to make your Video or Telehealth Consultations Run Smoothly. Credit: ProCare
Telehealth - What to expect: Making yourself comfortable
A video for patients what to expect during a video appointment and how to make yourself comfortable Credit: Te Whatu Ora - Waitematā
Symposium 2022: On the Couch with Te Whatu Ora - Margie Apa, Riana Manuel
Margie Apa (Tumu Whakaere, Te Whatu Ora) and Riana Manuel (Tumu Whakaere, Te Aku Whai Ora) join us On the Couch at the Collaborative Aotearoa Symposium 2022 to discuss the upcoming health reforms and answer questions from the audience.
Peer Learning Session Mar 2024
A focus on immunisation, state of the nation and shared experiences of running an effective immunisation clinic.
How Healthline Tele-triage is Changing ED Care Webinar
Watch this webinar on how Healthline is transforming ED care and supporting whānau with timely access. As one of 39 free telehealth services by Whakarongorau Aotearoa, Healthline introduced an image upload system in 2021. This research explores its use by clinicians and service users in New Zealand.
AI Webinar Session 3 - Navigating Ethics, Risks and Workforce Readiness
Check out this session on the ethical aspects of AI in healthcare. Dive into emerging trends, key challenges, and opportunities, and discover strategies for preparing an AI-ready workforce while improving patient care. Ideal for healthcare professionals and administrators adapting to the rapidly evolving AI landscape.
Symposium 2022: Working in Partnership for Tangata Whenua Wellbeing - Shirleyanne Brown
Shirleyanne Brown presents to the Collaborative Aotearoa Symposium 2022 on authentically partnering for tangata whenua wellbeing. Presentation Slides - Shirleyanne Brown
Webinar 2025 International Learning Series United Kingdom
Watch our inaugural International Learning Webinar 2025, where we explore insights and inspiration from global leaders. Viewers can compare and contrast different approaches, considering how these learnings can evolve and enhance outcomes in Aotearoa 11 February 2025
AI Webinar Session 1 - Enhancing AI Literacy & Practical Tips for Primary Care Integration
Watch this engaging session, designed to enhance AI literacy among primary care teams. This webinar explores insights on AI usage in healthcare and offer practical guidance on integrating AI tools into your practice. We’ll also touch on critical topics like patient consent and privacy in AI adoption. Don’t miss this opportunity to gain actionable tips and foster a deeper understanding of how AI can enhance your practice.
AI Webinar Session 2 - Effective AI Scribing, a real time demonstration
Watch session 2 where we take a unique approach to AI in clinical settings, showcasing live AI scribing in a real-time consultation. Revealing how AI can streamline documentation and enhance workflows, allowing healthcare providers to focus on delivering patient-centered care.
Webinar Digital Heath Solutions to support Primary Care Access
This recorded webinar encapsulates our current insights and perspectives on digital health solutions aimed at facilitating timely access to primary care. It provided an opportunity to explore tools and resources that general practices can integrate and utilise to improve access to care. Our panel of digital leaders, clinicians, and researchers addressed questions and engaged in discussions on various digital technologies, portals, triage tools, and effective resources. March 2024
Opening the Black Box: Inviting patients into the medical record - Tom Delbanco
2014 Paris keynote - Opening the Black Box: Inviting patients into the medical record - Tom Delbanco
International Learning Series 2025 Canada
Join Jodeme and Alika, sharing their expertise in collective impact and the importance of inter-organisational / inter-sectorial integration as the approach to enable population health, and community health across Canada, with a focus on indigenous populations and rural settings. 28 May 2025
Webinar Pou Ora Pillars of Health Launch
Collaborative Aotearoa is excited to share with you Pou Ora | Pillars of Health, our new reviewed and reimagined model of care that is grounded in our shared commitment to equity, innovation, and sustainability. The model of care vision is clear: Timely access to quality, culturally safe primary care that empowers whānau to thrive. 01 July 2025
Webinar Cyber Security Essentials for General Practice
Watch this recording on Cyber Security Essentials for General Practice. A concise, practical webinar focused on what cyber security really means for general practice from governance to day-to-day readiness. Joined by CIO Studio, Ray Delany and Brendon Ranum, the session uses Ray’s article Cyber Breaches Don’t Start in IT. The discussion covers what practices should consider when deploying digital tools, and why cyber security is a leadership and governance responsibility, not just IT.
Webinar: Collab + PREKURE IPMHA Health Coach Training Programme
PREKURE and Collaborative Aotearoa are proud to announce their appointment by Health New Zealand | Te Whatu Ora as one of the national providers for the Integrated Primary Mental Health and Addiction (IPMHA) Health Coach Training programme. This webinar discusses the strategic partnership brings together PREKURE’s world-class education in preventative health, mental health, and behaviour change with Collaborative Aotearoa’s deep primary care networks and expertise. Together, they will deliver a training pathway designed to produce a highly proficient, culturally responsive, and operationally "primary care ready" workforce from day one.
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