Health Care Home Evolution
Enhanced Model of Care
A whānau-centric approach enabling primary care to deliver better experiences, improved quality, and greater sustainability.
The Enhanced Model of Care represents the evolution of the Health Care Home concept, updated for the current healthcare landscape. It establishes a whānau-centric approach which enables primary care to deliver a better experience for whānau and staff, an improved quality of care, and greater business sustainability.
Building on years of implementation experience across Aotearoa, the model incorporates learnings from practices, PHOs, and communities about what works in the New Zealand context.
The Model
Core Elements
Six interconnected elements that together create transformational change.
Whānau-Centric Care
Every interaction prioritises the person and their wider support network, not systems or processes.
Team-Based Delivery
Multidisciplinary teams working together, with each member contributing their expertise.
Proactive Approach
Moving from reactive to proactive care, identifying needs before they become crises.
Continuous Quality
Ongoing improvement through measurement, reflection, and adaptation.
Innovation Focus
Embracing digital health, AI, and new technologies to enhance care delivery.
Business Sustainability
Building models that support workforce wellbeing and long-term viability.
Why It Matters
Benefits for Everyone
For Whānau
- Better experience of care
- Improved health outcomes
- Stronger relationships with care team
- More convenient access options
- Greater involvement in decisions
For Staff
- Working to top of scope
- Reduced burnout and stress
- Clear roles and responsibilities
- Professional development pathways
- Supportive team environment
For Practice
- Improved financial sustainability
- Better staff retention
- Quality recognition
- Reduced operational complexity
- Future-ready positioning
Getting Started
Implementation Support
We provide comprehensive support for practices and PHOs implementing the Enhanced Model of Care, from initial assessment through to ongoing quality improvement.
Endorsement Framework
Health Care Home Endorsement
Being nationally endorsed for Health Care Home signifies that your general practice has showcased leadership in primary care innovation, operational efficiency, quality, credibility, and much more.
Leadership in Primary Care Innovation
Demonstrated commitment to equity and supporting high-needs communities, with opportunities to test and implement innovative best practices in primary care.
Improved Trust
Differentiation in a competitive market, signalling excellence to patients and staff, and helping attract and retain skilled staff through professional development and innovative care models.
National Recognition & Visibility
National recognition for aligning with the HCH model of quality, innovation, and patient-centred care, with increased visibility through listing on Collaborative Aotearoa’s website.
Enhanced Patient Experience
Person-centred care improves access, equity, and responsiveness to patient needs, while innovations like telehealth, online portals, and streamlined triage enhance accessibility and convenience.
Practice Efficiency & Sustainability
Streamlined workflows let staff work at the top of their scope and reduce inefficiencies, building resilience to manage demand, workforce shortages, and funding shifts such as Enhanced Primary Care (EPC).
Endorsed Practices
We’re proud to recognise the member practices endorsed under this framework.
Practices wanting to be endorsed under this framework can contact us at admin@collab.org.nz.
Ready to Transform Your Care Model?
Contact us to discuss how we can support your organisation's journey.