Research: Clinical effectiveness and cost-effectiveness of telephone triage in general practice

In the UK, many practices and staff have explored alternative ways of managing patients to address the increasing workload while meeting government and societal expectations and maintaining safe, high-quality care. Consider this 2015 research on the clinical and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM...